Is Your Neighbour A Competitor? 3 Reasons Not to Sweat It!

Guest Post Author: Eileen Ryan

Last week I spoke with a charming new massage therapist. She was just about to sign a lease for her first studio when it was discovered the space next door was also to be leased to a massage therapist.

Her husband, bless him, was all for finding another spot and/or reading the landlord the riot act. The question was whether to continue in that space (which she liked) or to move on.

I say, if you like the place stay where you are.

You know as well as I that massage therapy practices are not like grocery stores or hamburger stands. As a rule, most people don’t haul in to your parking lot on the spur of the moment expecting to find what they need. People who are looking for bodywork are more likely to find you through friends or through another trusted source.

Another massage therapist in your community is a competitor, but they are not more of a competitor because they are your neighbor.

Here are three reasons why a massage therapist neighbor is an opportunity:

1. Opportunity to attract the clients you want. When you have similar businesses next to each other, potential clients need an obvious reason to choose one or the other. The easiest, most reasonable thing to do is to speak directly to your ideal clients. I know, I bring this up a lot. That’s because it works. Let’s say my MT has suddenly retired to Bali. I have no idea who to go to now for my neck/upper back issues. I remember I’ve seen a couple therapists near my grocery. I’ll check for a phone number as I drive by … Ah! There they are. One has a sign saying “Massage Therapy — $25 for first session.” The other has a sign reading “Massage Therapy — Specializing in [Neck and Shoulder] Work.” Who would you call first? Right.

Sidebar: The whole deep-discount-to-attract-clients thing doesn’t work in one’s favor in the long run. In addition to not generating the money needed for expenses (never mind making a living), what you get is a collection of clients who simply expect cheap rates for bodywork. You get a bunch of clients who don’t value your work and therefore don’t value you. Don’t go down that road. So if you’ve been thinking about considering the possibility of maybe making a definitive statement, getting an MT neighbor should kick you into gear.

2. Opportunity to grow stronger. If your neighbor is a good therapist and someone you feel you can trust, the two of you have the chance to strengthen each of your practices. Talk to your neighbor. What kind of clients they like to work with? Would your neighbor be interested in doing some marketing with you? Teaching some classes? If you develop a business friendship, maybe you can help each other out handling vacations and emergency clients. Maybe you can trade work on each other since you’re right next door. Maybe you trust them enough to send overflow clients to. Perhaps they have training in a specific area that would benefit one or two of your clients. At the very least, you could pool your resources. You could share what you know about other local therapists worthy of recommendation. You could order together from supply companies and save on quantity discounts (which we have, by the bye :D) and on shipping.

3. Opportunity to show your professionalism. If your neighbor is not someone you can work with, that’s okay, too. Businesses reflect the personalities of their owners and vice versa. I’ve found this is especially evident in massage therapy / bodyworking practices. If you think and if you plan carefully how you will present yourself to the public, you will look welcoming, confident and competent. If you are next door to someone who is flapping and hollering and throwing deep discounts all around, your practice’s personality will be magnified. Really. Who is going to keep going to a loud, disordered person? Probably no one you want on your table anyway. It’s the whole “Go placidly amid the noise and haste” thing.

In conclusion

Tell people who you are. Tell people what you can do. Show people what you can do. Keep your name out there. Talk to the people you want to have on your table / chair in their language. After that, keep in mind that with a reasonable amount of marketing forethought on your part, a similar practice next door to you will not hurt you. And it just may help.

All my best,

Eileen

7 Ways to Enhance Your Credibility

Put simply, how others perceive you, rightly or wrongly, is the difference between attracting clients and sending them running in the opposite direction! As Jeff Bezos, Amazon CEO beautifully puts it "A brand is what people say about you when you are not in the room"! Does your 'brand' reflect your credibility? Do you leave people with the feeling that you can be trusted? Here a 7 ways that you can use to enhance your credibility.

Get Clear on Your Niche then Meet Their Needs
By choosing a specific group to focus on and meeting their needs, you are more likely to be seen as the credible 'go to' person that can offer the best solutions. Having a niche makes it easier to market what you do, communicate in a meaningful way, ask them what they want, and deliver what they need.

Provide Quality Information That Informs and Educates
We are in the information age and people are thirsty for it! Often the first place people go to find a solution to their problem is to articles about their chosen topic or health issue. This may be online or off, in newspapers or magazines, on your own website or newsletter, and on industry blogs. If you consistently provide quality information that meets the needs of your prospects, your credibility will be enhanced. Always include your contact information with any article submissions so that you are accessible.

Develop an Online Presence
An online presence is essential for most industries, especially if that is where potential clients seek information. It is a great way to increase brand awareness and attract targeted clients. You can develop an online presence with your own website, free blogs (your own or others), social media such as twitter and facebook and industry directories. The key to using it to build credibility is, again, stay within your niche and offer information that speaks directly to them. Keep your message and branding consistent from the start.

Follow Through on Promises
Consistently following through on your promises is a sure way to maximise your credibility. Building trust is an essential part of building the service provider-client relationship.

Demonstrate Customer Confidence in Your Product or Service
Ah yes, testimonials! I have found the easiest way to get testimonials is when someone is happy with what you have done and says so. This is the time to say "do you mind if I share that with others in my newsletter/website/blog"? Ideally a testimonial will state what the client felt before and after their experience with you. It should also include their name where possible and a photograph is even better!

Practice What You Preach
'Be real'. If you're not people will sense it. Do you use the products you promote? Do you apply the principles you teach? If not, your credibility will take a beating. At least be honest about it!

Back Up Your Claims
Over the years that I have worked in the health industry I have seen many claims made that alarmist, misleading, and really stretch the truth. If you are making claims, be sure to back them up. Pay special attention to the new international laws around making claims online here. Also if you are in Australia it is is important to meet TGA guidelines when making claims about results. You can use research, testimonials and first hand accounts to back up claims, but need to fall within the guidelines.


Continuing to build your credibility is something that will reward you for years to come. As you develop your reputation in your chosen field you will find clients draw towards you, instead of having to clamour for their attention. I would love to hear your thoughts and feelings about this article. I would also love for you to add your own tips on building credibility in the comments below. Lets share our knowledge and experience, and continue to build the credibility of the health and wellness industry.

7 Ways to Make Your First Impressions Count!

LET YOUR PASSION SHINE THROUGH!

If you aren't excited about what you do, you can hardly expect others to be. The great thing about passion, is it isn't selling, it is just sharing your passionate and desire to help others. People, the RIGHT people, will connect with that, and be drawn to you.

SHARE YOUR STORY

To be successful in business, it is very important to differentiate yourself from others who provide a similar service. What better way to do that than share your own unique story.

So how can you share your story, without being seen as raving on about yourself?

• If your story has a lesson in it, share it at a network or relevant group
• Blog about it. A blog is a great way to interact with your clients and prospects.
• Pop it in your newsletter. Clients often connect with elements of your journey that speak to them personally. When they know what makes you tick, referring to others who would make an ideal client comes naturally.

BUILD YOUR CONFIDENCE

Developing your confidence where it matters can make a big difference to first impressions. This can really count when people ask what you do at a network or social gathering, or when handling telephone enquiries.

If you lack confidence in these areas, don't despair. You will find it helps to be prepared, and even practise your responses. So,

BE PREPARED

When meeting people face to face - knowing what you want to communicate beforehand can put a favourable light on what you do. It's not about a robotic response, but having a clear idea of what you want to communicate, and that might mean practicing in front of the mirror! Check out 15 second pitch to create your introduction in about 5 minutes. You can refine and practise it and build your confidence in that area.

When taking phone enquiries, document common questions and responses so you are always ready with a confident response. Again, it's not about reading the answer, but becoming familiar enough with it that it comes naturally, and rolls off your tongue. Check out my article on how to turn phone enquries into appointments here.

REMEMBER PEOPLE'S NAMES

Using a persons name can be very powerful. I have found by I re-confirming their name in the first 5 minutes, no-one is going to be offended! An important point is to pay attention to those we meet and listen to what they have to say.

DRESS APPROPRIATELY!

Dressing like a hippy is perfect for the folk festival, but not so great for a corporate event where you want to impress potential corporate clients! It is important to reflect your personality, but remember to dress right for the occassion.

Finally, SMILE!!!

Smile....and the world smiles with you! And if not, you'll feel better anyway!

When meeting someone for the first time, ensure the door is open, gently invite them in, and allow them the opportunity to enter, either now or in the future. That is the power of first impressions....

All the best with your (ad)ventures...

Krishna

The Power of 'One to Many' - Sharing Your Message to Attract More Clients

Let me tell you about my client and friend Annie Clark (that's her on the left). Annie is a wellness consultant with a huge scope of knowledge and operates a successful health consultancy on the Sunshine Coast of Australia. Now, Annie wears a lot of hats. She writes and sells books on health topics, runs retreats, does one-on-one consultations and sell a range of health products that meet the needs of her clients.

So how does she promote all this? How did she become so successful? Yes she has a website. Yes you can visit her clinic. Yes you can come to her retreat.

Annie leverages the power of speaking to groups to share her message and attract more clients. She sets the date, promotes the event, get the bums on the seats, and continually fills her pipeline with people who want more of her!!

So what are some of the keys to making presentations work for you:

-Know your audience. Craft a message that suits the audience and speaks in their language.

-Know your topic. It's a great way to leverage your knowledge and be seen as an expert in your field.

-Make it interesting. Sharing a little of yourself, amusing stories, as well as the facts and figures is far more likely to captivate the audience (thanks to Hari of Coolum Toastmasters for this tip)

-Start small. Rome wasn't built in a day. Start with some intimate groups and work your way up...gradually expand your comfort zone.

USING YOUR PRESENTATIONS AS A MARKETING TOOL

-Be clear on your purpose and what outcome you would like.

-Don't forget to include an invitation at the end that makes it easy for audience members to engage with you further or get more information

-Be prepared. Have flyers ready for those who want more details, and have a way to capture interested parties contact details, such as offering them the chance to subscribe for your newsletter, or be sent a special report, or more info.

-Promote the event well in advance to your ideal client base. Make sure your existing clients know you are going to be there. Invite your friends and colleagues for moral support. This will increase the likelihood of cross referrals.

-Send a press release about the event to the local paper, or list it in your community directory and free online directories. (Keep your eyes open for free event directrories for later use, there's a stack of them.)

These are just a few suggestions for the limited scope of this blog. In short; public speaking is a powerful way to attract more clients without selling! It will help people to remember who you are and what you do. If you present the right message, to the right audience, the right client will automatically gravitate to you, and in turn tell their friends!

Happy speaking....and more clients!

Krishna
www.healthpracticesuccess.com

Sunshine Coast - Attract Clients with More Effective Ads and Flyers

Have you ever struggled with creating ads and flyers? How do you know what to say? What are the best ways to get a response?

Depending on the outcome you want, there are right and wrong approaches to creating ads and flyers. By the end of this 4 hour workshop you will have drafted a flyer or ad that you can used to attract more clients to your business. Learn what to include in your ads and flyers to engage your ideal client.

By the end of the workshop you will have drafted a brochure, flyer or ad that you can use to promote your business to attract more clients.

Bring your exisiting marketing materials and we will improve on them for better results.

Still not sure?

I am often met by scepticism for this workshop because people want guarantees it will work! So, if you are not fully satisfied with this workshop, and apply what you learn (you will not be expected to jump hoops!) I will give you your money back. There. No risk. BOOK HERE!

WHEN: This Saturday November 7 9am until 1pm
WHERE: 651 David Low Way, Pacific Paradise (opposite car wash)
COST: Only $79 per person (with a money back guarantee!)
BOOK: Phone Krishna 07 5473 9559 or book online here

Getting the Right Message to The Right People Attracts the Right Clients!

If you want to be seen as the 'go to' person in your field, a consistent and instantly recognisable message is essential!


Here's 5 tips to help you gain clarity when crafting and sharing your message.

1. Know who it is you are speaking to!

Choosing the right tone and language for your message can only be done when you know who the listener is. The clearer you are on your preferred audience (you get to choose) the easier it will be. Forget trying to be everything to everyone, that will only water down your important message!

2. Make sure they know what is in it for them

This is known as the WII-fm principle (what's in it for me). What is their problem, and how will they feel after seeing you. Articulate this in your message and you will make an impression on them. If you don't make it perfectly clear what is in it for them, don't expect them to work it out!! If you don't bother, they certainly won't.

3. Consistently share the same message!

No matter what promotional tool you are using, it should spread the same message. Your website, your flyers, your ads, your newsletter, your business card; as well as verbally. If you want people to understand what it is you do and how you can help them, and be seen as the right choice, it's your duty to make sure they know. If not, they might be missing out on what you can do for them just because "oh, I didn't know you did that!"

4. Share the right message with enough of the right people

There is no point creating the perfect message then sharing it with the wrong audience, or only a few. You'll just end up 'tired and frustrated!' A handful of letterbox drops will not build a business, nor will a couple of community notice boards, and a single network. Ask yourself - where do these people hang out - and then go there (and stay a while). Yes! It's that simple! (Especially when the message is clearly about 'what's in it for them').

5. Ask your target audience their opinion

Quite often, we spend alot of time creating 'stuff', but don't really bother to ask our audience whether it is meaningful to them. Create a couple of marketing tools (eg. flyers, business cards) and ask some of your 'ideal clients' their opinion. You can also ask what they are perceiving from your marketing materials, and see what the come up with. Then you will know whether or not your message is actually being understood in the way you want it to.

Got a question or comment about creating clear messages and getting it to the right audience? Post your comments below.

To your health practice success!
Krishna

Ways to Get Free Publicity Using Articles (even if you can't write)

Without a doubt, articles are one of the best ways to promote what you do because they can be used in so many ways; are a credible method of marketing; build your profile as an expert; and are free or low cost to distribute.

Some of the places your articles can be used and why:

•In the local newspaper to inform potential new clients in your geographic area
•In your client newsletter to educate and entertain, and potentially attract referrals
•On article websites to stimulate traffic to your website
•In trade publications or specialist websites to increase your profile as an expert in your field
•On your website to help people find your site easily when they search using keywords included in your article (higher rank on google)
•On your blog to build your profile as an authority where people can comment and interact with you
•On other people blogs where your knowledge can be leveraged
•As a Facebook note so that your 'friends' get a better understanding of what it is you actually do!
Quite frankly the opportunities are endless!

Tips for Making Article Writing Easier

•Write about topics you know about
•Write like you speak
•Record your voice then transcribe it
•Study other articles where you would like to be published to get a better understanding of how to approach it
•Get help from those 'in the know', such as 'The Article Guy' Jeff Herring who offers free article writing templates when you sign up for his newsletter. Visit www.jeffherring.com •Get someone to write them for you! For as little as $5 you could have an article written on any topic you choose. Try these sites for a freelance writer: www.odesk.com, www.elance.com or www.rentacoder.com Here you post an 'ad' for what you want done, and service providers bid for the job.
•Come to a workshop on how to write articles. The next one is on the Sunshine Coast, November 28 where you will actually get to draft one!


A few tips on writing an article

• Start with a compelling headline. Many people scan headlines before choosing to read an article, so be sure your headline will capture the attention of your target market.
•Open with a statement or question. Your opening line needs to be interesting so that your reader wants to continue. You may make a statement of a current trend or observation, or a question regarding a common problem.
•Present your information clearly and concisely following a logical progression - one main idea per article.
•Include a quote to add credibility to your article. This could be from an expert in the field (including yourself) that you are writing about, from a client, or from a scientific journal that backs up your point of view.
•Include a footnote that makes it easy for the reader to contact you. Some publications may accept a brief biography here.
•Have a few people proof read your article and provide an honest critique so that adjustments can be made prior to submission.
There are lots of ways to approach articles. In November I am holding an article writing workshop where you can choose from a few different formats (Sunshine Coast). You will actually leave with an article draft ready for your blog, newsletter or to submit online or to your local paper.

Happy writing!
Krishna