Attract More Clients By Standing Out From The Crowd

Are you comfortable about standing out in a crowd? When it comes to good marketing, and attracting more clients; it is essential that you stand out, and that you are seen as different to other businesses similar to yours.

When you are clear on your uniqueness, you can communicate that to the clients that matter most and attract more bookings. What you need to be clear on is your ‘unique selling proposition’ or USP. Put simply this is a statement that differentiates you from others offering a similar service. Now this doesn’t mean that what you offer is different; but it does mean that how you communicate what you do is different.

Let me explain that.

Where I live there are quite a few gyms competing for clients who want to get fit for the summer. They all offer exercise equipment; all offer personal training sessions; and all offer friendly service! So how can they differentiate themselves from one another? Well...

-At the ladies only gym you can exercise in comfort with women just like you
-At the 24 hour gym you can visit anytime that it suits without annoying queues
-The fitness club is a great local meeting place for people who like to stay fit
-Down the road is one-on-one personal service with a focus on results

See what I mean? Essentially they are offering the same product, but by communicating it differently they can all have a piece of the pie, without the need to have a discounting battle.

Where to start with creating your own USP

*Know who your clients are and what they want (for more on this refer to last weeks newsletter on how to find your niche)
*Research what other alternatives there are out there
*Make a list of what is unique about you
*Select some criteria that differentiates you from messages others in your industry send
*Craft a statement that includes your unique attributes

Important points to remember

*Specialise
*Speak from the clients point of view
*Speak to the clients problem
*Offer a solution
*Emphasise why you are the right choice

For example: you might be a naturopath who offers natural solutions to health problems. But you can differentiate yourself by choosing a specialty such as:

“Helping women survive menopause with natural clinically proven solutions”
“Restoring sanity to your family with ADHD diets that your children will love”
“We give you every chance possible to conceive naturally before needing to consider invasive fertility treatments”

See how powerful it is! To attract clients, you must stand out, differentiate and specialise. Not sure? Ask your clients why they chose you! Next week we will explore more ways of standing out as an expert which always attacts more people to your product or service. Until then…..

Have a great week!

Defining a Niche to Attract More Clients....

One of the greatest struggles I see health practitioners and coaches have is around making a decision to define a specific market to work with. Let me ask you this. If someone had a service to offer you, what would be more meaningful? Something that is simply offered to 'everyone', or something that is offered in terms that you care about, in your language, that speaks to a problem you have? Today I'm going to outline some of the benefits of defining your niche and offer some practical suggestions on how to determine a great niche for you.

Even if everyone could benefit from your product or service, trying to promote what you to do 'everyone' is hard work, costly, and will quickly burn you out with little real results. To truly make an impact with your marketing efforts, it makes much more sense to define a group that you can direct your marketing message to who are ready and willing to hear what you have to say, and are likely recognise your product or service as a good choice that can solve their specific problem.

7 Great Reasons to Define Your Client Niche

1. Creating your marketing messages become easier when you know specifically who specifically you are talking to!
2. When you know who you niche is, and what they want, it becomes easier to deliver solutions in a way that engages them - you can speak their 'language'.
3. You’ll be seen as an expert in your field, which automatically attracts more clients to you.
4. You can refine your services to really serve your niche well
5. You are seen as an obvious choice to solve specific problems your niche have
6. You actually reduce the number of competitors you have
7. When you specialise you stand out from the crowd

There are two main keys to defining your ideal niche –

WHO are ready and willing to hear what you have to say, and
WHAT is the problem you can help them with.

Generally I find that practitioners I work with usually have an existing group of clients they have been working with, so that is a great place to start. Beginning with your existing client profile provides lots of clues on how best to move forward with clarifying your niche. If you are just starting out, focus on defining your ‘ideal client’. Refining your niche is a process that may take a little time. But it is absolutely essential. The key is getting as specific as you can. Note that just because you are deciding on a niche, that it doesn't exclude others. But it will definately make your marketing and promotion much easier.

Answering the questions below will allow you to gain some clarity around a potential niche. Note that some of the questions seem similar, but I encourage you to answer them anyway to help draw a solid niche out of you! Do not generalise. Be as narrow and specific as you can.

Your First 10 Steps Toward Uncovering Your Ideal Niche

Take a sheet of paper, note down each of these questions with the associated response.

1. Who are your favourite clients
2. Who are your regular clients
3. Who would you ideally like to work with most
4. What type of client currently uses your services the most
5. What type of comments do you receive from current clients
6. Who gives you the most favourable comments
7. What are the MOST COMMON problems they see you for
8. What issues do you care about most
9. Who would benefit the most from what you do
10. Why do you do what you do?

Is a theme or pattern emerging? You should begin to see some common threads in your answers. As soon as you begin to see that a logical niche can be seen, you will be able to explore what it that you offer that can specifically meet their needs. This will become the start of uncovering your ‘unique selling proposition’. We will explore that further in next weeks Healthy Marketing. Stay tuned....!

If you have struggled with this or found it helpful, I would really love to hear you comments about it. Have you found the right niche for you?

Top 10 Tips to Keep Clients Happy and Coming Back for More

Did you know that as many as 68% of clients go elsewhere because of indifference? It's not necessarily that they don't like your product or service, or don't need it, or have even been unhappy with their experience. It's just....well....indifference breeds contempt (so they say). It is possible to increase your clients by 50% without increasing your marketing budget, simply by working with what you have in your hand.....your existing client base. This weeks Healthy Marketing Guide offers some suggestions to develop and nurture your client relationships so they keep coming back for more as well as bring their friends!

1. Know your customer
It is so easy to assume we know why our clients come to us, without actually asking. It is just as easy to assume you know the reason they stop coming. Asking then why they are here, and what their expectations are, allows you to guage whether you actually delivered. Don't be afraid to ask! They will appreciate you took the time to bother, and the feedback they provide will be invaluble, not to mention the great testimonials you can obtain when they give positive feedback!

2. Show your clients you care
Sounds like a cliche, but it really is true! When you have taken the time to get to know your clients, and then show you care by sharing something that is meaningful to them, or remembering their birthday or major event in their life, it really matters. Showing you care is a great way to 'connect' and build an even better rapport.


3. Do followup calls
Followup calls are a must for new clients and important for existing clients, especially during a healing crisis or more intense issue than usual. A genuine "just wanted to see how you were feeling after last weeks session" will help you stand out from the crowd of people providing similar services. Just another way to show 'you care'.

4. Educate your clients
Have you ever discovered a client has gone elsewhere for a service you offer, just because they didn't know you offered it! Educating your clients on what else you can do for them, let's them know what other benefits you provide, and gives them more reasons to keep coming back.

5. Have a meaningful newsletter
A newsletter is a great way to educate your clients about what else you do. It doesn't have to be complicated. Just make sure the content is meaningful, and has a "what's in it for me" flavour. It's not about you, it's about your client. Again, ask them what they would like to know about, and include it. I suggest including something to educate, something to inspire, and something to recommend or promote. One or two pages is plenty.

6. Do a survey
Quite often when I suggest this, people recoil because they are scared of negitive feedback. But, I have found the opposite to be true! In most cases you will find the feeback to be useful and positive. Surveying your clients helps to ensure you are delivering what they want, and responding to opportunities to improve your service. Try www.surveymonkey.com for free survey software that's easy to use.

7. Listen and respond
Instead of going into autopilot when a regular client comes in, take the time to genuinely listen to what's been happening in their life. Be responsive to what they have to say without just churning out the same old conversation.

8. Create community
This is especially important when we are always dealing one on one with our clients. Being part of your local community where your live their day to day lives, takes you out of the clinic and office and into the real world. You can also create community online through social media where interactions can take place outside 'work'. This adds another dimension to the relationship. Why not try an open day with a social event attached, or a special gathering to mark an important date or event.

9. Surprise them occaisionally
Even the best relationships become boring. Don't let that be an excuse for a client to 'move on'. Introducing a new strategy or idea to how you normally work with them helps to maintain their interest.

10. Reward their loyalty
Why is it that 'new clients' have all the luck? Introductory offers, special deals and discounts should not be reserved for new clients. Adding value to existing clients, rewarding them for referrals, sending a 'no strings' birthday gift or just a thankyou for continuing to be a valued client goes a long way!

To your health practice success...

Krishna

How to Attact More Clients with Joint Ventures

7 GREAT REASONS TO USE JOINT VENTURES

1. They leverage your business to more potential clients through valuable partnerships – building your client base at minimal cost
2. They build your credibility through the trust already held by your partners – exposing you to warm rather than cold prospects
3. You are seen as someone who is willing to work with others for a greater benefit to all concerned
4. They allow you to be surrounded by likeminded and passionate people - you will be inspired and inspire others
5. They can create free publicity
6. If carefully targeted joint ventures will help position you as an expert in your chosen field
7. They eliminate that horrible feeling of slogging away on your own trying to get clients

WHAT TO CONSIDER WHEN CHOOSING JOINT VENTURE PARTNERS

Know exactly who you want to attract to your business. Clearly define your audience. This becomes apparent when you know exactly what your strengths are and who you can help the most. You must identify this first before proceeding, if you want them to work well for you.

Partner with local businesses who have the same target market as you. They may or may not be health related, it could be the local fitness club, café or playgroup.

Approach potential partners from a ‘what’s in it for them’ perspective – it’s not all about you (although your aim is for you to benefit, it must benefit your partners also).

Remember that it's a team effort - you don’t have to go it alone. Bigger joint ventures are best when everyone has a role to play. Don’t be afraid to delegate – just the fact that you initiated the idea will be worthwhile if everyone benefits.

Pool your resources. Eveyone invloved can play a part in promoting the joint venture. Making sure everyones clients hear about the promotion and that any cost are shared will help with the smooth running of your project.

10 JOINT VENTURE IDEAS YOU COULD TRY

1. Place flyers at local businesses in exchange for their ad or coupon in your newsletter
2. Offer a free treatment to the local physio or personal trainer who can speak on your behalf to their clients and refer them to you. A value adding voucher works well in conjunction with these. Offer to refer your clients to them also.
3. Offer treatments as prizes to local charities and fundraisers in exchange for promotion in their flyers and newsletters as a sponsor.
4. Sponsor a member of the month prize at the local gym.
5. Team up with the local health food store – you promote their products while they promote your service.
6. Set up a stand at the local sports club or fitness centre. It offers their members an additional service and you get exposure to new clients.
7. Participate in open days and community events – you’ve got to be in it to win it!
8. Create a health expo by teaming up with other practitioners. Charge a fair price for half hour treatments and offer free talks on different health issues. Ask a local venue to donate the space. Promote it through local newspaper articles and what’s on columns, on community noticeboards and free online community directories. A little planning goes a long way.
9. Create a local network that appeals to your target market. For example, if women 40 plus are your market, team up with a local café or restaurant and host a monthly luncheon event. It could be purely social or you could have an interesting speaker each month.
10. Join with other complementary businesses and do in-home functions that are fun. Great for hens parties and 'girls nights in'.

Teamwork divides the task and double the success.
- Unknown


Got a joint venture idea that has worked for you? I'd love to hear about it!